Shipping Policy

At Makeen Marketplace, we are committed to delivering your orders promptly and securely. Please review our shipping policy for more information about how we handle shipping.

1. Shipping Methods

We offer various shipping options to meet your needs

Shipping times may vary depending on the destination and the availability of the items ordered.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight and size of the order, as well as the destination. Free shipping is available for orders over a certain amount, depending on the country.

Additional fees may apply for remote or hard-to-reach areas.

3. Delivery Timeframes

The estimated delivery time is provided at checkout and depends on the shipping method chosen. Please note that estimated delivery times are calculated from the date of shipment, not from the date of order placement.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery through our website or the carrier’s website.

5. Shipping Restrictions

• Some items may have shipping restrictions due to their nature (e.g., oversized, fragile, hazardous materials). You will be notified during checkout if this applies to your order.

6. Lost or Damaged Items

If your order is lost or arrives damaged, please contact our customer support team within 2 days of receiving the product. We will work with you to resolve the issue and, if applicable, send a replacement or process a refund.

7. Customs, Duties, and Taxes

For international orders, additional customs, duties, or taxes may apply based on the destination country’s regulations. These charges are the responsibility of the customer and will not be covered by Makeen Marketplace.

8. Contact Us

If you have any questions or concerns regarding our shipping policy, please reach out to our customer service team at:

Makeen Marketplace  

Email: [email protected]