Vendor Terms and Conditions
Welcome to Makeen Marketplace! These Vendor Terms and Conditions govern the relationship between vendors and Makeen Marketplace. By registering as a vendor, you agree to comply with these terms and all applicable laws.
1. Vendor Registration and Account
1.1 Eligibility: To register as a vendor, you must provide accurate business details and ensure you are legally authorized to sell the products listed on Makeen Marketplace.
1.2 Account Security: You are responsible for maintaining the confidentiality of your account and password, as well as any activities that occur under your account.
1.3 Account Suspension: Makeen Marketplace reserves the right to suspend or terminate your account if you violate any of these terms or any applicable law.
2. Product Listings
2.1 Accurate Listings: You agree to provide accurate and complete information for each product, including descriptions, images, prices, and availability.
2.2 Prohibited Products: It is strictly prohibited to list products that are illegal, counterfeit, or that violate any intellectual property rights.
2.3 Pricing: You must clearly display the price of each product, including any applicable taxes and shipping costs.
3. Order Fulfillment
3.1 Timely Shipping: Vendors are required to fulfill orders promptly and ensure that products reach customers within the stated delivery time.
3.2 Customer Support: Vendors must handle customer inquiries, complaints, and returns promptly and professionally.
4. Fees and Payments
4.1 Commission: Makeen Marketplace charges a commission on each sale. The commission rate will be communicated to the vendor upon registration.
4.2 Payouts: Vendors will receive payouts on a regular schedule, based on the sales they generate through the platform. Payments will be made after deducting applicable fees and charges.
5. Refunds and Returns
5.1 Vendor Responsibility: Vendors are responsible for processing returns and refunds in accordance with the Makeen Marketplace Refund Policy.
5.2 Non-compliance: Failure to comply with refund policies may result in suspension or termination of your vendor account.
6. Intellectual Property
6.1 Vendor Rights: Vendors must ensure that they have all necessary rights, licenses, and permissions to sell their products.
6.2 Marketplace Rights: Makeen Marketplace reserves the right to use vendor-provided content (e.g., images, descriptions) for marketing and promotional purposes.
7. Prohibited Conduct
7.1 Fraudulent Activity: Vendors must not engage in fraudulent activity, including but not limited to false advertising, selling counterfeit goods, or manipulating customer reviews.
7.2 Compliance with Laws: Vendors must comply with all applicable laws, including consumer protection, data protection, and intellectual property laws.
8. Liability
8.1 Vendor Liability: Vendors are solely responsible for the products they list, including product quality, compliance with laws, and customer satisfaction.
8.2 Marketplace Liability: Makeen Marketplace is not responsible for any disputes arising between vendors and customers or for any losses vendors may incur.
9. Termination
9.1 Termination by Vendor: Vendors may terminate their account by providing written notice to Makeen Marketplace.
9.2 Termination by Marketplace: Makeen Marketplace reserves the right to terminate vendor accounts for violations of these terms or for any other reason deemed necessary.
10. Changes to Terms
Makeen Marketplace reserves the right to update these Vendor Terms and Conditions at any time. Vendors will be notified of significant changes via email.
11. Contact Us
For any questions or concerns regarding these Vendor Terms and Conditions, please contact:
Makeen Marketplace
Email: [email protected]